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[Order Protection] What is Shopee Guarantee?
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Shopee Guarantee is a feature that allows you to request a return or refund if you are not satisfied with your purchase. You have 15 days from the delivery date to raise your concerns.
Here’s an example of how this can be calculated:
Type of Order | Shopee Supported Logistics (SSL) | Non-Shopee Supported Logistics (Non-SSL) |
Non-Mall | Order Delivered Date¹ + 15 days | Estimated Delivery Date² + 15 days |
Mall | Order Delivered Date¹ + 15 days | Estimated Delivery Date² + 15 days |
If your parcel has been shipped
If you still have not received your order before the final day of the Shopee Guarantee period, do request a Return/Refund request before it ends.
⚠️ Note:
- For orders made under integrated channels (Shopee Supported Logistics), the Shopee Guarantee countdown starts upon having a Delivered status.
- Only click on Order Received if you have confirmed the receipt of your order in good condition. Shopee Guarantee will protect you such that you can request a return or refund within your Shopee Guarantee period if you don't receive your orders.
- If you have accidentally clicked Order Received before the end of the Shopee Guarantee extension period, you may refer to our Help Center article - Can I raise a return/refund request after selecting Order Received? on how to request further assistance.
Learn more about Shopee Guarantee.
